How can we help you?
Find step-by-step setup guides, troubleshooting advice for macOS permissions and purchases, or contact the developer directly.
Need personal assistance?
We respond to all user inquiries within 24 hours. Bug reports, feature suggestions, and questions are warmly welcome at komsan.works@gmail.com.
Step-by-Step Setup & Guides
Common macOS configurations to get the smoothest experience with Planty.
🔐Permissions & SetupEnabling Accessibility Permissions+
Required for Planty to automatically paste your chosen clipping directly into your active app.
- Open System Settings on your Mac.
- Navigate to Privacy & Security → Accessibility.
- Ensure the toggle switch next to Planty is enabled (ON).
- If Planty was recently updated and pasting fails, click the '—' icon to remove Planty, then re-add it.
- Note: Planty does not log keystrokes. Accessibility is solely used to dispatch ⌘V when you press Return or click a clipping.
💎In-App Purchases & Lifetime ProRestoring Lifetime Pro Purchases+
How to restore your Lifetime Pro purchase on a new Mac or after reinstallation.
- Ensure you are signed in to the Mac App Store with the same Apple Account used for the original purchase.
- Open Planty from the menu bar or press Option + V.
- Click the Settings gear icon (⚙) at the bottom right of the popover.
- Select 'Upgrade to Pro' or 'License'.
- Click 'Restore Purchases'. Planty uses Apple StoreKit 2 to instantly validate and activate your lifetime license.
📸Screenshot MonitoringSetting Up the Screenshot Watcher+
Capture screenshots and access them instantly inside Planty's menu bar popover.
- By default, macOS saves screenshots to your Desktop.
- In Planty Settings → General, ensure 'Watch Screenshots' is turned ON.
- If you save screenshots to a custom folder (e.g. ~/Pictures/Screenshots), click 'Choose Folder...' to grant security-scoped folder access.
- You can toggle 'Move to Trash after drag' to keep your desktop 100% clean and clutter-free.
⌨️Hotkeys & ShortcutsCustomizing Global Hotkeys+
Change default shortcuts to avoid conflicts with your code editors or system shortcuts.
- Open Planty Settings → Shortcuts.
- Click the record field next to 'Toggle Popover' (Default: ⌥V or ⌘⇧V).
- Press your desired key combination on your keyboard.
- You can also set custom shortcuts for 'Inline Compact Display' and 'Text Transform Editor'.
💾Data & StorageWhere is My Data Stored & How to Clear It+
Planty is 100% local and offline. Learn how your data is managed.
- All clipboard clippings and screenshots reside locally in ~/Library/Application Support/planty/.
- No data, images, or telemetry are ever uploaded to any cloud server or third-party service.
- To clear all history, go to Settings → Storage & Privacy → 'Clear All History'.
- You can also set automatic history expiration (e.g. 7, 14, 30, or 90 days) in Settings.
Frequently Asked Questions
Why doesn't Planty save passwords copied from 1Password or Apple Passwords?
This is an intentional security safeguard. Planty respects standard macOS pasteboard privacy markers (org.nspasteboard.ConcealedType) and automatically excludes password managers such as 1Password, Bitwarden, Apple Passwords, and KeePass.
Does Planty work on Apple Silicon (M1/M2/M3/M4) and Intel Macs?
Yes. Planty is built as a Universal binary running natively with zero translation overhead on both Apple Silicon and Intel-based Macs running macOS 14 Sonoma or macOS 15 Sequoia.
Can I use Planty across multiple Macs with my Lifetime Pro purchase?
Yes! Family Sharing and multi-Mac usage under the same Apple Account are fully supported via Apple StoreKit 2. Simply click 'Restore Purchases' on your other Macs.
How do I request a refund?
All purchases are processed securely by Apple. To request a refund, please visit reportaproblem.apple.com with your Apple Account.
macOS 14.0 Sonoma & macOS 15.0 Sequoia or later
Optimized Universal Binary for Apple Silicon (M1/M2/M3/M4) & Intel Macs